Thank you for choosing TABLEWARE RETAIL LLC!
We are committed to providing our customers with an excellent shopping experience. If you are not satisfied with the items you have received, please request a return or refund in accordance with the following conditions.

I. Return Eligibility
You may request a return or exchange within 14 days of receiving your order.
Items requested for return must meet the following criteria:
The item must be unused and undamaged.
The item must remain in its original condition.
The original packaging must be intact.
All accessories must be included.
The item must be in a condition suitable for resale.
Returns or refunds may not be processed in the following cases:
Damage caused by human error or misuse.
Items that have been used or washed.
Requests submitted after the 14-day return window has expired.
Incorrect size, color, or style selected due to personal preference (subject to case-by-case review).

II. Product Quality Issues
If you receive an item exhibiting any of the following issues, please contact us immediately:
The item is damaged or broken.
You received the wrong item.
The item has obvious quality defects.
Please provide the following information as soon as possible after receiving the item:
Order Number
Photos of the item
A description of the issue
Based on the specific circumstances, we will arrange for a refund, replacement, or exchange.

III. Return Process
To request a return, please follow these steps:
Step 1: Contact Customer Service
Please contact us via email and provide the following information:
Order Number
Recipient Name
Reason for Return
Photos of the item (if applicable)
Step 2: Await Review
Our customer service team will review your request within 1–3 business days and respond with a proposed resolution.
Step 3: Return the Item
Once your request has been approved, please return the item according to the return instructions provided.

IV. Return Address
Our return address is: 6572 OAK HILL RD, OAKHILLS, CA 92344
Please do not return items without prior confirmation, as this may delay the processing of your refund.

V. Refund Processing Time
Once we have received and verified that the returned item meets our return criteria, we will typically process the refund within 5–10 business days.
The refund will be issued to the original payment method used when placing the order.
The actual time it takes for the funds to appear in your account may vary depending on your bank or payment provider’s processing times.

VI. Exchange Instructions
If you wish to exchange an item, please contact Customer Service first to confirm product availability. Items eligible for exchange must meet the following criteria:
The item must be unused.
The packaging must be intact.
The item must meet the specific conditions for exchange.
Exchange processing times may vary depending on current inventory and logistics conditions.

VII. Shipping Fee Policy
If a return or exchange is requested due to product quality issues, we will handle the associated costs based on the specific circumstances.
If a return is requested for personal reasons, the customer may be required to bear the return shipping costs.

VIII. Order Cancellation
If your order has not yet been shipped, you may contact Customer Service to request a cancellation.
Once an order has entered the shipping process, it may no longer be possible to cancel it directly.

Thank you for your support and understanding of TABLEWARE RETAIL LLC!